Returns are a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy.
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Orangeisg.
2. If you report an issue with your product, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Orangeisg through Orangeisg.com Home Services. Subject to Orangeisg.com Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
3. Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories there in).
4. If you wish to return a product that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Orangeisg shall not be liable in any manner for any misuse or usage of such information.
5. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
6. Products marked as “non-returnable” on the product detail page cannot be returned.
7. Products may be eligible for replacement only if the same seller has the exact same item in stock.
8. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
9. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for
manufacturing defects.
3. For products where installation is provided by Orangeisg service partners, do not open the product packaging by yourself. Orangeisgauthorised personnel shall help in unboxing and installation of the product.
4. For Furniture, any product related issues will be checked by anauthorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
Wrong Delivery – (Customer received delivery message, product not delivered):
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’
